Privacy Policy & Data Protection
Your privacy is fundamental to our engineering practice. Learn how electric.com.pk collects, protects, and handles your service information.
Zero Third-Party Data Selling
electric.com.pk strictly maintains a zero-data-selling policy. Information submitted through our booking wizards, solar calculators, or WhatsApp hotlines is used exclusively for engineering diagnostics, solar feasibility proposals, and service dispatch.
Information We Collect
When you interact with electric.com.pk, we may collect the following operational information:
- Contact Information: Full name, phone number, WhatsApp contact number, and email address.
- Location & Property Data: Residential or commercial property address, neighborhood/sector, and city depot coverage region.
- Technical Service Parameters: Monthly electricity bill amount (PKR), utility provider (DISCO), rooftop structure type, and appliance electrical load requirements.
- Diagnostic Inspection Data: Thermal imaging logs, Megger insulation test records, and single-line wiring diagrams prepared during visits.
How Your Information Is Used
Your data is processed strictly for the following engineering purposes:
- Dispatching uniformed, background-checked electricians or solar engineers to your location.
- Generating customized 3D CAD solar layout proposals, Bill of Materials (BOM), and ROI financial estimates.
- Facilitating official DISCO Green Meter net-metering applications and PPIB (formerly AEDB)/NEPRA documentation.
- Providing appointment confirmations, invoice receipts, and 30-Day Workmanship Warranty records.
Analytics & Telemetry Disclosure
We utilize Google Analytics 4 (GA4) to evaluate website performance, calculator engagement, and user journey flow. This telemetry is aggregated and does not record personally identifiable passwords, banking credentials, or private message transcripts.
Data Security & Storage Standards
All data transmitted through electric.com.pk is protected using modern 256-bit TLS/SSL encryption. Service records are stored on secure enterprise cloud infrastructure with restricted access limited exclusively to authorized engineering dispatch personnel.
Your Rights & Data Removal Requests
You have the right to request a copy of your stored service records or request complete deletion of your customer contact profile from our active dispatch database.
To submit a data inquiry or deletion request, contact our Data Protection Officer at: